We don't offer in-person consultations or take phone orders - this helps us stay on top of our busy production schedule and ensures every order is captured accurately.

Our admin team is available every day from 7am–5pm (excluding Sundays and public holidays). You can reach us via WhatsApp message or email - WhatsApp is the fastest way to get a response.

Before reaching out, please browse our website, as your question may already be answered here.

Cake tasting boxes are available to help you choose your flavours. Order here.

We recommend placing your order 1–4 weeks in advance to avoid disappointment. Our weekly capacity is limited, so the sooner you reach out, the better your chances of securing your date.

Please note: cupcakes, cookies, and cakes with edible images require a minimum of 3–5 days' notice.

Rush Orders

We accept last-minute orders subject to design, size, and availability.

• $11 rush fee applies to all rush orders

To enquire, email admin@perthcakecollective.com or WhatsApp us for a quicker response.

You have two options:

1. Online Shop (most cake designs) — order directly via the 'Order' tab.
2. Custom Enquiry Form — for anything not in our online shop, submit a form via the 'Order' tab. A $20 custom consultation fee applies.

Browse our 'Price Guide' tab first to view products, sizing, and pricing.

Please note: we don't have a shop front -only a busy production kitchen - so we kindly ask that you don't visit in person unless collecting your order.

What happens after I submit an Enquiry Form?
We'll respond within 2 business days (check your junk mail, or follow up by email/phone if you haven't heard back). Payment secures your order. Once booked, design or flavour changes incur an $11 admin fee, so please be 100% sure before paying.

Can I make changes after booking?
Yes - we need at least 7 days' notice for size adjustments, date changes, or order additions. New dates may already be at full capacity, so the sooner the better.

When will I get order confirmation?

• Custom orders: we confirm payment and pickup/delivery details at the start of your order week.
• Online Shop: automatic confirmation email, plus a reminder the day before. Please contact us immediately if this is not received and you have checked your junkmail.

Delivery

Delivery is available for all cakes, with fees based on location and our availability. Fees vary depending on trip length and will be quoted at checkout - you can also view the full list here.

Please note: delivery time slots may be adjusted (with your permission) 3–5 days before your order date, depending on our route for that day.

Collection

Orders not being delivered must be collected from our Nedlands studio.

Uber Collection

If you can't collect your order yourself, you're welcome to arrange an Uber on the day of collection. We'll provide our number so you can add us to the Uber booking - this ensures we're notified when the driver arrives. Alternatively, you can text us the Uber details so we can identify the driver.

Important note: we don't recommend Uber collection for tall cakes (e.g. 4-layer or multi-tiered cakes) due to the risk of damage in transit.

Confirmation Email

For cakes ordered via the Custom Enquiry Form, you'll receive a confirmation email the week before collection, including collection details and cake care instructions. If you don't receive this, please check your junkmail first and then contact us to have it resent.

Collection Times

We do our best to accommodate your preferred collection time and allow a 15-minute window for your arrival. As we manage over 100 customers each week, please notify us via WhatsApp with your order number if you're running late, arriving early, or need to make any quick changes.

Late Arrivals

Late arrivals can significantly impact other deliveries and events. If we need to return to the studio to meet you for a second collection attempt, a late fee may apply. If we're unable to coordinate a new collection time, unfortunately your cake may not be available for pickup.

Studio Hours

Our studio hours are listed on Google.

We're happy to draw inspiration from cakes you send us - whether they're our own past designs or pictures from elsewhere - but we don't offer exact replicas. Here's why:

• Our own past cakes: every cake we create is one-of-a-kind, so even similar designs will have unique touches. We can recreate the overall vibe, colour palette, and style, but the final result will be its own piece of art.
• Other cake makers' designs: out of respect for other artists' work, we don't directly copy designs from other businesses. We're always happy to use them as inspiration for something original.
• Toppers & flowers: these depend on what's available at the Flower Markets each week, so we may suggest alternatives.

If you have a specific design in mind, please share it during your enquiry - we'll let you know what's possible and offer suggestions to make your cake uniquely yours.

Cookies

• Standard cookies: minimum order of 40, in batches of 40.
• Edible print cookies: minimum order of 48, in multiples of 12 (each edible print sheet contains 12 designs).

Cupcakes

• Standard cupcakes: minimum order of 24, in multiples of 12.
• Bite-sized cupcakes: minimum order of 48, in multiples of 24.

Our baking trays and packaging boxes are designed for these quantities, which is why we order in set increments.

You can order most of our cake products as gender reveal cakes directly through our website.

How to Order

1. Select the 'Gender Reveal' filling option when ordering.
2. In the details section, let us know how you'll be sending us the gender information.

Sending the Gender

Most doctors' offices can email the gender directly to us. Alternatively, you, a friend, or a family member can drop the sealed envelope at our kitchen during business hours.

Your secret is safe with us - only the decorator handling your cake will see the envelope.

Timing

We need the gender details at least 24 hours before collection to ensure your cake is ready on time. We recommend sending it earlier where possible, in case of any delays from your doctor's office.

We do not hire our cake stands, however, we sell cake stands here that are both affordable and perfect for showcasing your cake, offering great value compared to retail prices.

Our cake serving sizes are based on dessert portions - approximately 2" × 1" slices.

Dessert servings (standard)
Most customers choose dessert-sized slices for their events. The serving count listed on each cake is based on this size.

Coffee servings (smaller)
If you plan to cut smaller, coffee-sized slices (approximately 1" × 1"), your cake will feed more guests than the listed serving count. In that case, you may want to order a smaller cake size to avoid ordering too much.

Please let us know your serving preference when placing your order so we can help you choose the perfect size for your occasion.

At Perth Cake Collective, we offer gluten-free, nut-free, dairy-free, and egg-free options to suit a range of dietary requirements.

Please note: our kitchen handles gluten, nuts, eggs, and dairy daily, and is not a dedicated allergen-free environment. We're also unable to cater for vegan and gluten-free combined.

Cross-Contamination

While we take great care to minimise cross-contamination, we cannot guarantee our products are free from traces of allergens. Please consider this carefully before ordering, and let your guests know so they can make an informed choice.

Allergy Responsibility

Because our kitchen is not allergen-free, we are unable to cater for severe allergies or anaphylaxis. By placing an order, you acknowledge that traces of allergens may be present and accept responsibility for informing your guests of this risk. We will always do our best to handle your order with care.

Thank you for understanding the limitations of our kitchen and for helping us maintain transparency around allergens.

Order Changes & Cancellations

All orders are paid in full at the time of purchase. We understand that plans can change - here's how we handle adjustments and cancellations.

Making Changes to Your Order

Changes to your order (size, design, flavour, date, or additions) incur an $11 admin fee to cover the time spent updating your booking and invoice.

We require a minimum of 7 days' notice for:

• Size adjustments (e.g. late RSVPs)
• Date changes
• Order additions

Please allow as much time as possible, as new dates may already be at full capacity.

Design Changes After Production Has Started

If a design component (topper, fondant detail, icing, etc.) has already been made before a change is requested, an additional materials and labour fee will apply. Our cakes are handmade with care, and this ensures our team is fairly compensated for their time.

Cancellations

If you need to cancel, the following retention rates apply (unless extenuating circumstances):

• Custom orders: 50% retained
• Online Shop orders: 25% retained

Alternatively, a store credit may be issued towards a future order, subject to the $11 admin fee.

Late Notice & No-Shows

Cancellations or date changes requested with less than 7 days' notice forfeit the full amount paid. A new payment will be required to secure a future booking, as ingredients and materials may already have been purchased or prepared.

We aim to be as fair as possible in all circumstances and truly appreciate your understanding.

To ensure the safe transport of your cake, please follow these guidelines.

Before You Leave

Make sure your cake is well-refrigerated before transport - this helps maintain its structure. A soft cake can slip on its board and become damaged.

Packaging & Placement

Your cake will be provided in an enclosed box on a cake board. Place the box on the passenger-side floor of your car for the safest transport - not on a car seat as the sloped shape can cause the cake to tip during sudden movements. And not with a seattbelt around it as it will squash the box.

• Summer: keep the air conditioning on.
• Winter: avoid using the heater.

If the passenger floor isn't available, place the cake in the boot on a non-slip surface (again, not on a seat).

Driving Tips

• Brake gently and take corners slowly to avoid unnecessary movement.
• For small cakes (e.g. cupcakes or single-tier), a passenger can hold the box on their lap for added stability.

Larger Cakes

For larger or multi-tiered cakes, we strongly recommend booking delivery to ensure they arrive safely.

Damage Policy

Once the cake leaves our studio, responsibility for safe transport transfers to the customer. We may be able to assist with repairs if damage occurs in transit, subject to our availability - the cake would need to be returned to the studio, and additional fees may apply.

Buttercream cakes are sensitive to heat and sunlight. To keep yours looking its best on display, follow these guidelines.

Indoor Display

Display your cake in a cool, air-conditioned room to prevent the buttercream from softening or melting. It can stay on display for 6–8 hours indoors, but we recommend taking your photos sooner where possible to capture its fresh appearance.

Outdoor Display

If displayed outdoors, cut and serve within 1–3 hours to avoid issues from direct sunlight or heat.

If the Cake Softens on Display

Slight softening is completely normal - buttercream actually tastes best at room temperature. On warmer days, if you notice it beginning to slump or lose its shape, move the cake to a cooler spot or briefly back to the fridge to firm up. Or, it could be perfect timing to cut and serve - it'll be soft enough to enjoy at its best!

Proper care during display ensures your cake looks and tastes its best.

To keep your cake fresh and ensure the best taste and texture, please follow these guidelines.

Refrigeration

Your cake will stay fresh in the fridge for 3–5 days, though this may vary slightly depending on decorations and flavours. If you're not eating the cake on the day of collection, refrigerate it until the day of your event.

Freezing

Buttercream cakes with icing decoration can be frozen for 3–6 months with no impact on quality. Wrap slices or whole cakes tightly in cling film, then place in an airtight container or freezer bag to prevent freezer burn. To serve, thaw in the fridge overnight, then bring to room temperature before serving. Whole cakes can be frozen in their box provided with no clingwrap for up to 2 weeks.

Please note: freezing is not recommended for cakes with fondant decorations, fresh flowers, or tiramisu, as these can be damaged by condensation during thawing.

Here's the full storage section with the updated freezing info:

Decorations & Collection Timing

• Fresh flowers / fondant toppers: best collected and consumed on the day of the event, as condensation can damage flowers and soften fondant overnight.
• Number cakes & cupcakes: best collected on the day of consumption to maintain freshness.
• Tiramisu: slabs must be consumed within 2 hours of displaying. They last 3–4 days refrigerated from the collection/delivery date (we layer them the day prior and stencil on the day).

Serving Guidelines

Remove the cake from the fridge and let it come to room temperature before serving — buttercream is at its best when soft. Display times depend on the weather:

• 30°C and above: 1–2 hours before cutting
• 25–29°C: 3–4 hours before cutting
• Under 25°C: 6–8 hours before cutting

Butter-based cakes and buttercream taste best at room temperature, with a texture similar to soft serve.

Large Cakes (Multi-Tier)

Multi-tier cakes are constructed to remain standing for 8–10 hours in cool conditions (under 25°C).

Microwave Tip (if needed)

If you can't leave the cake out long enough to soften naturally, slice it first and then either:

• Microwave individual slices in 5-second bursts (1–2 bursts is usually enough), or
• Let them sit on a plate at room temperature.

This brings the icing to the perfect consistency for serving.

Important Considerations

Once the cake leaves our kitchen, storage and display conditions are outside our control. Our cakes are buttercream-based — they'll feel firm like cold butter straight from the fridge but soften beautifully when left out.

Thank you for storing and serving your cake with care!

To keep your cookies fresh, each one is sealed in its own airtight bag and placed in a box. Please store the box in a cool, dry place at room temperature. When kept in their sealed bags, cookies will stay fresh for 4–6 weeks.

For the most efficient serving, we recommend cutting your cake into rectangular slices rather than traditional triangular wedges. This method gives you even portions that match the serving sizes listed on our Price Guide.

How to cut your cake:

• Watch our video tutorial on Instagram, or
• View our written cutting guide for step-by-step instructions.