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Frequently Asked Questions
Price Guide and Ordering Options:
Visit the 'Price Guide' section to view products, sizing, and pricing.
To customise your order, head to the 'Order' tab to submit a 'Custom Enquiry Form'. Please be aware a custom consultation fee of $20 applies to this method.
Alternatively, you can shop most cake designs directly through our Online Shop via the 'Order' tab. If you need a step by step guide to the shop, click here.
Enquiry Form Process:
After submitting an Enquiry Form, we will respond within 2 business days. If you need a step by step guide to submitting an enquiry form, click here.
Please check your Junk Mail if you do not hear back, email or call us to follow-up.
Payment is required to secure your order.
Once booked, changes to design or flavour will incur an admin fee of $11
Please ensure you are 100% satisfied with your order before processingc intital payment.
Late RSVPs and Changes:
For size adjustments due to late RSVPs, we require at least 7 days' notice.
The same notice applies to changes in date or order additions.
Please allow ample time for changes, as new dates may be at full capacity.
Order Confirmation:
For custom orders, we will confirm payment and pickup/delivery details at the start of the week of your order date.
For Online Shop purchases, your confirmation email will be received automatically. A reminder will be sent a day before too.
Thank you for choosing PCC - we’re here to help make your event unforgettable!
Due to heavy demand throughout the week, we do not offer in-person cake consultations.
Our online admin team can help with most questions everyday 7-5pm (except for sundays and public holidays), otherwise you can always call our number on google during opening hours. Please have a thorough browse through this website to ensure your questions are not already answered on here.
We do offer cake tasting boxes to make choosing your cake flavours easier. Order them here or learn how to order them here.
We recommend placing your order 1–4 weeks in advance to avoid disappointment. As we have a limited capacity each week, the sooner you reach out, the better your chances of securing availability.
Rush Orders:
- We do accept last-minute orders depending on the design, size, and our availability. A $11 rush fee applies to all rush cake orders. A $25 rush fee applies to a turn around of 24 hours or less.
- To enquire, please call us on (08) 6243 0328 or email us at admin@perthcakecollective.com.
- Cupcake, cookies and cakes with edible images need 3-5 days notice.
Cancellation Policy
Custom Cake Orders
Custom orders are paid in full at the time of purchase. In the event of a cancellation, 50% of the order value will be retained unless extenuating circumstances apply. Alternatively, a store credit may be issued towards a future order, subject to an $11 admin fee.
Online Shop Orders
Online orders are paid in full at the time of purchase. In the event of a cancellation, 25% of the order value will be retained unless extenuating circumstances apply. Alternatively, a store credit may be issued towards a future order, subject to an $11 admin fee.
Date Changes
With a minimum of 7 days' notice, your payment may be credited towards a new booking date, subject to an $11 date change fee.
Late Notice & No-Shows
If a booking is cancelled or a date change is requested with less than 7 days' notice, the full amount paid will be forfeited. A new payment will be required to secure a future booking, as ingredients and materials may have already been purchased or prepared for your order.
We aim to be as fair as possible in all circumstances and truly appreciate your understanding.
Delivery Services:
Delivery is available for all cakes, subject to a fee based on the delivery location and our availability.
Delivery fees vary depending on the trip length and will be quoted at checkout or are here.
Please note: Delivery time slots maybe adjusted (with permission) 3-5 days before your order date depending on our route for that day.
Collection:
All other orders must be collected from our Nedlands studio.
Uber Collection Option:
If you cannot collect your order yourself, you may organise an Uber to collect it.
This will need to be arranged by you on the day of collection.
Our number will be provided for you to add us to the Uber booking, ensuring we are notified when the driver arrives. Alternatively, you can text us the details we need to identify the Uber. We have never had an issue with deliveries through Uber.
Important Note: We do not recommend this Uber option for tall cakes (e.g.,4 layer cakes or multi-tiered cakes) due to the risk of damage during transit.
Confirmation Email:
Before the week of collection for cakes ordered via the Custom Enquiry Form, you will receive a confirmation email with collection details and cake care instructions.
Collection Times:
We do our best to accommodate preferred collection times and provide a 15-minute window for you to arrive.
As we manage over 100 customers each week, it’s important to notify us via text if you are running late/early or if there are any changes.
Late Arrivals:
Late arrivals can significantly impact other deliveries and events. In some circumstances, you may be required to pay a late fee if we need to return to the studio for your recollection.
If timing cannot be coordinated, you may miss out on collecting your cake entirely.
Studio Hours:
Our studio opening hours can be found on Google. Find a guide for how to find us here.
You can order most of our cake products as gender reveal cakes directly through our website.
How to Order:
Select the 'Gender Reveal' filling option when ordering.
In the details section, let us know how you’ll be sending us the gender information.
Sending the Gender:
Most doctors' offices can email the gender directly to us.
Alternatively, you or a friend/family member can drop the envelope off at our kitchen during business hours (noted in the footer of our website).
Timing:
We require the gender details at least 1 day prior to collection at the absolute latest to ensure your cake is ready on time.
If you need a step by step guide, click here.
Perth Cake Collective cakes are portioned based on dessert servings, which are approximately 2" x 1" slices.
Coffee Servings:
If you prefer smaller servings (approximately 1" x 1" slices), we recommend choosing a smaller cake size to avoid ordering too much cake.
Dessert Servings:
Most customers prefer the dessert-sized slices for their events.
Please let us know your serving preference when placing your order to ensure the perfect fit for your occasion.
To ensure the safe transport of your cake, please follow these guidelines:
Packaging and Placement:
Your cake will be provided in an enclosed box on a cake board.
Place the cake on the passenger floor of your car for the safest transport NOT a car seat as this is not flat.
Summer: Keep the air-conditioner on.
Winter: Avoid using the heater.
If the passenger floor is unavailable, place the cake in the boot on a non-slip surface, but NOT on a car seat, as the dip can cause the cake to tip over during sudden movements.
Driving Tips:
Brake gently and take corners slowly to avoid unnecessary movement.
For additional safety, you can have a passenger hold the cake on their lap during the journey (if it is small).
Larger Cakes:
For larger or multi-tiered cakes, we recommend requesting delivery to ensure their safety.
Refrigeration:
Before transporting, make sure the cake is well-refrigerated to maintain its structure. If it is soft, it can slip off the cake board & damage the cake.
Damage Policy:
While we may be able to assist with fixing any transport or handling damage after the cake leaves our studio, this is subject to our availability and the order would need to be brought back to the studio. Please take extra care during transport as extra fees may apply!
Buttercream cakes are sensitive to heat and sunlight. To ensure they maintain their structure and appearance, follow these guidelines:
Indoor Display:
Display the cake in an air-conditioned room to prevent the buttercream from softening or melting.
While the cake can remain displayed for 6–8 hours indoors, we recommend cutting it as soon as possible to preserve its fresh appearance post-refrigeration.
Outdoor Display:
If the cake is displayed outdoors, cut and serve it within 1–3 hours to avoid issues caused by direct sunlight or heat.
Proper care during display ensures your cake looks and tastes its best!
To keep your cake fresh and ensure the best taste and texture, please follow these guidelines:
Refrigeration:
Your cake will stay fresh in the fridge for 3–5 days, though this may vary depending on the decorations and flavours.
If you are not eating the cake on the day of collection, refrigerate it until the day of the event.
Decorations and Collection Timing:
Fresh flowers/Fondant toppers: These products should be collected and consumed on the day of the event, as these designs may not hold up well in refrigeration overnight.
Number Cakes and Cupcakes: These are best collected on the day of consumption to maintain freshness.
Tiramisu: Tiramisu slabs must be consumed within 2 hours of displaying. They last 3-4 days refrigerated from collection/delivery date (we layer them the day prior & stencil them on the day).
Serving Guidelines:
Remove the cake from the fridge and allow it to come to room temperature so the icing is soft before serving:
Over 30°C: Display for 1–2 hours before cutting.
Between 25–30°C: Display for 3–4 hours before cutting.
Below 25°C: Display for 6–8 hours before cutting.
Butter-based cakes and buttercream taste best at room temperature, achieving a texture similar to sof serve.
Large Cakes (Multi-Tier):
These cakes are constructed to remain standing for 8–10 hours at room temperature.
Microwave Tip (If Needed):
If you are unable to leave the cake out long enough, slice the cake and:
- Place the slices on a plate and microwave for 5 second bursts, or
- Let them sit out to soften naturally (if a microwave is unavailable).
This will bring the icing to the perfect consistency for serving.
Important Considerations:
Once the cake leaves our kitchen, storage and display conditions may vary significantly.
Our cakes are buttercream-based, meaning they will be firm like a block of butter when refrigerated but will soften beautifully if left out for a sufficient time.
Thank you for storing and serving your cake with care to ensure the best experience!
To keep your cookies fresh, each one is sealed in its own airtight bag and placed in a box. Please store the box in a cool, dry place at room temperature. When kept in their sealed bags, cookies will stay fresh for 4–6 weeks.
Cookies:
Standard cookies must be ordered in batches of 40.
Edible print cookies have a minimum order of 48 and must be ordered in multiples of 12, as each edible print sheet contains 12 designs.
Cupcakes:
Standard cupcakes must be ordered in multiples of 12, as baking trays and packaging boxes are designed for 12. A minimum of 24 cupcakes applies to this size.
Bite-sized cupcakes are available in batches of 24. A minimum of 48 applies to this size.
At Perth Cake Collective, we cater to customers with gluten-free, nut-free, dairy-free, and egg-free preferences. However, please note that our kitchen is not a nut-free, gluten-free, egg-free, or dairy-free environment. We do NOT cater for vegan AND gluten free combined.
Important Information:
While we take great care to avoid cross-contamination, we cannot guarantee the absence of allergens in our products.
Please consider this carefully when ordering and before serving cakes or cupcakes to your guests.
Allergy Responsibility:
We do not accept responsibility for allergy-related issues or outcomes, as we cannot cater specifically for severe allergies.
If your guests are aware of the potential risk of contamination, we will always do our best to ensure no contamination occurs during the preparation of your order.
Thank you for understanding the limitations of our kitchen and for helping us maintain transparency around allergens.
To help us create the perfect cake for your event, please provide a rough idea of the following:
Colour Scheme
Theme/Style
Occasion
Desired Toppers or Decorations
Design Inspiration:
While we can draw inspiration from other cakes upon request, we cannot replicate designs exactly.
Availability of toppers and flowers may be influenced by what is sourced at the Flower Markets each week.
Collaborative Design:
We’re happy to work closely with you throughout the design process to ensure your vision is met. Please provide as much detail as possible for a clear understanding of your preferences.
Creative Freedom:
Alternatively, if you’re unsure or prefer a surprise, we thrive when given creative freedom to design something special and unique for your occasion.
Thank you for trusting us to create a beautiful and personalised cake for your event!
Your cake leftovers can be frozen for up to 30 Days, if placed in an airtight container. Cookies can be frozen too, as well as cupcakes.
We do NOT hire our cake stands, however, we sell cake stands that are both affordable and perfect for showcasing your cake, offering great value compared to retail prices.
Unless there is a valid reason, changes to your order or re-invoicing will incur a $11 admin fee. This fee covers the time involved in updating bookings and invoices, as well as potential costs associated with goods already purchased for your order.
Important Notes:
Date Changes: While we will do our best to accommodate date changes, this may not always be possible due to capacity.
If a date change cannot be accommodated, your deposit may be forfeited.
If a design component (topper, fondant detail, icing, etc.) has already been made before a change is requested, an additional material and labour fee will apply. Our cakes are handmade with care, and this policy ensures our team is fairly compensated for their time and work.
We kindly ask that you carefully consider all details before booking to avoid additional fees or disruptions.
